Privacy Policy

Last updated: [12 May 2025]

At Exude Aesthetics, your privacy is important to us. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and disclose your personal and health information.

1. What Information We Collect

We may collect the following types of information:

  • Personal information: Name, date of birth, address, email, phone number

  • Medical and health information: Relevant medical history, medications, allergies, prior cosmetic treatments

  • Payment information: For billing and processing purposes (not stored on our website)

  • Images: Before and after photos, with your consent

  • Website usage information: IP address, browser type, and pages visited (collected via cookies or analytics tools)

2. How We Collect Your Information

We collect your information in various ways, including:

  • Through online forms and bookings

  • During your consultation or treatment

  • When you contact us via phone, email, or social media

  • Through our website (e.g., cookies or contact forms)

3. Why We Collect Your Information

We collect your information to:

  • Provide safe and appropriate cosmetic services

  • Maintain accurate client records

  • Comply with regulatory and legal obligations

  • Process bookings and payments

  • Communicate with you regarding appointments, aftercare, or promotions (if you opt in)

  • Improve our website and services

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal and health information from misuse, loss, or unauthorised access. Your records are stored securely, and access is restricted to authorised staff only.

5. Disclosure of Your Information

We do not sell or trade your personal information. We may disclose your information:

  • To medical professionals if needed for your care

  • If required by law or for regulatory reporting

  • To trusted service providers (e.g., booking software or payment processors) who assist in our operations and are bound by confidentiality agreements

6. Accessing or Correcting Your Information

You have the right to access or request corrections to your personal information. To do so, please contact us using the details below. We will respond within a reasonable timeframe.

7. Complaints

If you have a concern about how your personal information has been handled, please contact us. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

Exude Aesthetics

Shop 17a/10 King Street, Rockdale, NSW 2216

Email: info@exudeaesthetics.com.au

Phone: (02) 7239 2040